FAQs on ordering and shipping (Frequently asked questions about ordering and our shipping service)
Do you post orders outside the UK?How much does it cost?
YES - It depends on the destination country and order weight.. For the shipping costs to world-wide destinations, contact us for the details or check here.
What is the shipping charge within the UK?
Minimum of £2.70 per order.
How long after I place an order do you dispatch?
The order could be shipped the same day, but it is normally within 3 to 5 business days (depending on when the order is placed, size of order etc). Wholesale and custom products sometimes might take 14 to 25 days.
How do I know if an order I placed online has been shipped?
You will receive a confirmation e-mail (please make sure that the email address you supply is correct). You can also check the status of your orders through your account on this website.
How many days for delivery within the UK?
It depends on Royal Mail (not us) and the postal service you chose to use. For example:
- 1st class post normally takes between 1 and 3 business days for delivery
- Royal Mail 2nd class post takes from 2 to 5 business days to reach an address.
If you place a trade order and it weighs over 1kg, we ship it via courier. This is normally next day delivery.
How may days for delivery outside the UK (e.g. to places such as USA, Australia etc?)
It normally takes between 4 and 7 business days for delivery outside the UK. However, this depends on a number of factors, such as potential delays by customs at the destination country, their internal mail delivery timeframes etc.
Can we track orders?
Only if you select to have your order posted via the Royal Mail Recorded Signed For delivery option. Outside UK recorded delivery post is only tracked to the UK border, not to a signature in another country (this is Royal Mail policy).
Royal Mail Parcel Tracking:
To track an order posted via Royal Mail recorded delivery follow these steps...
Do you claim for lost / undelivered orders and refund me?
NO, but We will supply you with the relevant Proof Of Postage information and you will need to make the claim from Royal Mail.
What is your customer returns policy?
We do not accept returns. However, we will obviously exchange damaged, faulty or incorrectly posted items.